Classvox Terms of Service
AI-Powered Educational Communication Platform
1. Acceptance of Terms
By accessing or using Classvox ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not use the Service.
- For Educational Institutions: Your use constitutes agreement to these Terms and acknowledgment of FERPA, COPPA, and TCPA compliance obligations.
- For Teachers: By creating an account, you agree to use the Service solely for legitimate educational purposes and to protect student privacy.
- For Parents: By providing consent for automated calls, you agree to these Terms and our Privacy Policy.
2. Service Description
Core Features
- • AI message processing (Claude by Anthropic)
- • Text-to-speech voice generation (Premium voices)
- • Automated phone call delivery
- • Multi-language support
- • Call history and transcripts
- • Usage tracking and analytics
⚠️ AI-Generated Content Notice
All calls are AI-generated using:
- Artificial Intelligence to process teacher messages into call scripts
- Synthetic voice technology to create human-like audio
- Automated systems to deliver calls
This means:
- • ✅ No human is speaking the message
- • ✅ Voices are computer-generated, not recordings
- • ✅ Content is based on teacher-written messages
- • ✅ AI may make errors or misinterpretations
BY USING THIS SERVICE, YOU ACKNOWLEDGE THAT calls are automated and AI-generated, and Classvox is not liable for AI errors or misinterpretations.
3. Eligibility and Account Registration
Who May Use Classvox
- • K-12 schools, districts, and authorized educational agencies
- • Must have legal authority to enter into contracts
- • Must have FERPA compliance procedures
- • Must be authorized employees of participating institutions
- • Must have legitimate educational interest in student information
- • Must complete required training on student privacy
Children Under 13 (COPPA)
- • Children under 13 may NOT create accounts without verifiable parental consent
- • Schools may provide consent on behalf of parents for educational use
- • Parents may withdraw consent at any time by contacting the school
Account Requirements
You agree to:
- • ✅ Provide accurate and complete information
- • ✅ Maintain the confidentiality of your credentials
- • ✅ Notify us immediately of unauthorized access
- • ✅ Use strong, unique passwords
- • ✅ Enable multi-factor authentication when available
4. Subscription Plans and Billing
Premium Plan
Included Minutes: 200 minutes per month
Voice Options: All premium voices
Features: Unlimited templates, call history, analytics
Important Billing Terms
- • ❌ NO REFUNDS for unused minutes
- • ❌ NO PRO-RATED REFUNDS upon cancellation
- • ❌ Minutes do NOT roll over to next month
- • ✅ Cancellation requires 30-day notice
- • ✅ Service continues until end of billing period
5. Acceptable Use Policy
✅ Authorized Uses
- • Student progress communication
- • Educational notifications
- • School announcements
- • Parent engagement activities
- • Positive behavior recognition
- • Academic updates
❌ Prohibited Uses
- • Medical emergencies
- • Safety threats
- • Crisis situations
- • Harassment or abuse
- • Political campaigning
- • Commercial advertising
USE 911 FOR EMERGENCIES
Teacher Responsibilities
- • ✅ Review all AI-generated content before approval
- • ✅ Ensure message accuracy and appropriateness
- • ✅ Verify parent contact information
- • ✅ Maintain student privacy
- • ✅ Use professional, respectful language
6. AI Technology Disclaimers
⚠️ AI ACCURACY DISCLAIMER
AI Limitations:
- • May misinterpret complex or ambiguous messages
- • May not capture nuance or tone perfectly
- • Voice quality and pronunciation may vary
- • Translations may not be perfect
- • Cultural context may be lost in translation
No Liability for AI Errors
Classvox is NOT LIABLE for:
- • ❌ AI misinterpretation of messages
- • ❌ Translation errors or inaccuracies
- • ❌ Voice synthesis quality issues
- • ❌ Mispronunciation of names or terms
- • ❌ Any errors in AI-generated content
Teachers are ultimately responsible for reviewing AI output before approval.
7. Service Availability and Limitations
⚠️ No Guarantee of Delivery
We Do NOT Guarantee:
- • ❌ Successful delivery of all calls
- • ❌ Specific delivery times
- • ❌ Phone carrier cooperation
- • ❌ Network availability
Delivery depends on parent phone service, carrier networks, phone number accuracy, and other factors outside our control.
Service Availability
- Target Uptime: 99% monthly uptime
- Maintenance: Announced 48 hours in advance
- Downtime: No service credits or refunds
8. Data Privacy and Security
Privacy Policy
Our Privacy Policy is incorporated into these Terms by reference. By using the Service, you also agree to our Privacy Policy.
Key Points:
- • We comply with FERPA, COPPA, and California student privacy laws
- • We do NOT sell student information
- • We do NOT train AI models on student data
- • We use encryption and security best practices
9. Intellectual Property
Classvox Property
We Own:
- • Classvox name, logo, trademarks
- • Service design and functionality
- • Software and code
- • Documentation
Your Content
You Retain Ownership Of:
- • Messages you create
- • Contact information
- • Templates you design
10. Liability and Disclaimers
Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
We disclaim all warranties including merchantability, fitness for particular purpose, non-infringement, accuracy, reliability, and error-free operation.
Limitation of Liability
Classvox SHALL NOT BE LIABLE FOR:
- • Indirect, incidental, or consequential damages
- • Loss of profits, data, or revenue
- • Damages from AI errors or inaccuracies
- • Damages from failed call delivery
- • Damages from service interruptions
MAXIMUM LIABILITY: Amount paid in the 12 months preceding the claim, not to exceed $100.
11. Indemnification
You Agree to Indemnify Classvox Against Claims Arising From:
- • Content and accuracy of messages sent
- • Inappropriate or harmful communications
- • Violation of student privacy
- • Misuse of the Service
- • Violation of these Terms
- • Violation of applicable laws
12. Termination
Termination by You
- • Cancel at any time with 30 days notice
- • Email: billing@Classvox.com
- • Service continues until end of billing period
- • No refund for remaining time
Termination by Classvox
We May Terminate For:
- • Terms violations
- • Student privacy violations
- • Security breaches
- • Non-payment
- • 12+ months inactivity
13. Dispute Resolution
Governing Law
These Terms are governed by the laws of the State of California, United States.
Informal Resolution
Before filing a lawsuit or arbitration:
- Email dispute details to: legal@Classvox.com
- We have 60 days to resolve informally
- Wait for our response before proceeding
14. General Terms
- Entire Agreement: These Terms constitute the entire agreement between you and Classvox.
- Changes to Terms: We may update these Terms with 30 days notice for material changes.
- Severability: If any provision is found invalid, the remaining provisions continue in effect.
- No Waiver: Failure to enforce any right does not constitute a waiver.
- Assignment: You may not assign these Terms. We may assign without restriction.
15. Contact Information
Legal & Terms Questions
Email: legal@Classvox.com
Phone: 1-855-Classvox
Customer Support
Email: support@Classvox.com
Phone: 1-855-Classvox
Billing Questions
Email: billing@Classvox.com
Privacy Questions
These Terms of Service were last updated on October 31, 2025 and become effective on January 1, 2026.
We reserve the right to update these Terms at any time. Material changes will be communicated with 30 days notice.