Classvox Privacy Policy
AI-Powered Educational Communication Platform
Effective Date: January 1, 2026
Last Updated: October 31, 2025
Version: 2.0
Company: Denvista LLC (DBA Classvox)
Location: Los Angeles, California
Email: privacy@classvox.com
Phone: (661) 510-5831
1. Introduction
Classvox provides AI-powered voice communication services for K-12 educational institutions to facilitate teacher-parent communication through automated phone calls.
✅ What We Do
- • Process teacher messages with AI (Claude by Anthropic)
- • Generate natural-sounding voice audio (Premium voices)
- • Deliver automated calls to parents/guardians
- • Support multiple languages
- • Maintain call history and transcripts
❌ What We DON'T Do
- • Sell student information
- • Use student data for advertising
- • Train AI models on student data
- • Share data beyond educational purposes
- • Record actual phone conversations
- • Make independent decisions about students
2. Compliance Overview
Federal Laws
- FERPA (20 U.S.C. § 1232g) - Educational records privacy
- COPPA (15 U.S.C. §§ 6501-6506) - Children's online privacy
- TCPA (47 U.S.C. § 227) - Telephone consumer protection
State Laws
- California AB 1584 (SOPIPA) - Student data protection
- California Ed Code §49073.1 - Student records
- State recording consent laws - Two-party consent states
Our Role Under FERPA
Classvox operates as a "School Official" with legitimate educational interest:
- • We use student records ONLY for authorized educational purposes
- • We maintain confidentiality equivalent to school employees
- • We are under direct control of educational institutions
- • We do NOT re-disclose information without authorization
3. Information We Collect
3.1 Student Information (FERPA-Protected)
Basic Information:
- • Student name (first and last)
- • Grade level
- • School assignment
Parent/Guardian Information:
- • Names
- • Phone numbers
- • Email addresses (if provided)
- • Preferred language
- • Relationship to student
Communication Records:
- • Call history and dates
- • Message content (teacher-created)
- • Call transcripts (AI-generated)
- • Delivery status
3.2 Children Under 13 (COPPA)
With Parental Consent Only:
- • Student first name and last initial
- • Parent contact information
- • Grade level
- • Information necessary for educational service
We DO NOT Collect:
- • ❌ Photos or videos
- • ❌ Social Security numbers
- • ❌ Precise geolocation
- • ❌ Actual voice recordings
- • ❌ Biometric data
3.4 AI Processing Data
Sent to AI Services:
- • Teacher message text
- • Student first name
- • Parent first name
- • Teacher name (if enabled)
- • School/District name (if enabled)
- • Language preference
NEVER Sent to AI:
- • ❌ Student IDs or last names
- • ❌ Contact information
- • ❌ Academic records
- • ❌ Sensitive personal data
AI Provider Commitments:
- • Anthropic (Claude): Does NOT train on customer data
- • Google Cloud TTS: Does NOT train on audio data
- • Data processed in real-time only
- • Both services FERPA-compliant
4. How We Use Information
Educational Purposes (FERPA-Authorized)
Communication Services:
- • Processing messages with AI
- • Generating call scripts
- • Creating voice audio
- • Delivering phone calls
- • Providing transcripts
- • Language translation
Service Operations:
- • Account management
- • Usage tracking
- • Customer support
- • Service improvement
- • Debugging and QA
We NEVER Use Student Data For:
- • ❌ Targeted advertising
- • ❌ Behavioral profiling
- • ❌ Selling to third parties
- • ❌ Training AI models
- • ❌ Non-educational purposes
- • ❌ Political campaigns
5. AI Processing & Limitations
⚠️ IMPORTANT AI DISCLAIMERS
AI Does NOT:
- • Make independent decisions about students
- • Generate original assessments
- • Analyze student behavior
- • Create recommendations
- • Predict student outcomes
- • Replace teacher judgment
Accuracy Limitations:
- • AI may misinterpret complex messages
- • Translations may not be perfect
- • Voice quality may vary
- • Scripts require teacher approval
Teacher Responsibility: Teachers must review all AI-generated content and approve messages before sending. Teachers are responsible for accuracy and control when calls are sent.
7. Data Security
Encryption
- • ✅ TLS 1.3 in transit
- • ✅ AES-256 at rest
- • ✅ Encrypted backups
- • ✅ Secure API communications
Access Controls
- • ✅ Role-based access (RBAC)
- • ✅ Multi-factor authentication
- • ✅ Least privilege principle
- • ✅ Regular access reviews
Authentication
- • ✅ Bcrypt password hashing
- • ✅ Secure sessions
- • ✅ Auto-timeouts
- • ✅ Account lockouts
Infrastructure
- • ✅ Web Application Firewall
- • ✅ DDoS protection
- • ✅ Intrusion detection
- • ✅ Annual penetration testing
8. Data Retention & Deletion
Retention Periods
Student Records:Until account deletion or 3 years after last use
Call Audio:30 days maximum
Call Transcripts:Until account deletion
Teacher Accounts:Until deletion requested
Billing Records:7 years (legal requirement)
9. Your Rights
FERPA Rights (Parents/Students)
- • Access: Review student records (response within 45 days)
- • Amendment: Request corrections to inaccurate records
- • Consent: Control disclosure (except school officials)
- • Disclosure Log: Review who accessed records
Contact: ferpa@classvox.com
COPPA Rights (Parents)
- • Review: Access child's information
- • Delete: Request deletion of child's information
- • Refuse: Refuse further collection
- • Response: 10 business days
Contact: coppa@classvox.com
California Privacy Rights (CCPA)
- • Know: What personal information we collect
- • Delete: Request deletion of information
- • Opt-Out: Sale of personal information (we don't sell)
- • Non-Discrimination: Equal service regardless of privacy choices
Contact: californiaprivacy@classvox.com
10. Contact Information
General Privacy Inquiries
Security & Breach Reports
FERPA Requests
Email: ferpa@classvox.com
Response time: 45 days
TCPA Opt-Out
Company Information
Denvista LLC (DBA Classvox)
Privacy Department
Los Angeles, California
For mail inquiries, please include your contact information and a detailed description of your request.
This Privacy Policy was last updated on October 31, 2025 and becomes effective on January 1, 2026.
We reserve the right to update this policy at any time. Material changes will be communicated to users with 30 days notice.